Shipping, Returns & Order Cancellation Policy

Shipping Information

Processing & Shipping Time

US & US Territories: 2–5 business days for items shipped from our US warehouse; 5–10 business days for overseas-sourced items.
International orders: 4–29 business days depending on destination country.
Expedited or overnight shipping is not currently available.

Where We Ship

We currently ship to 26+ countries, including the US, Canada, Mexico, the UK, most of the EU, Japan, Singapore, Australia, New Zealand, the UAE, Saudi Arabia, Israel, Nigeria, Pakistan, and Brazil.

Shipping Cost

🎉 For a limited time, we're offering free shipping sitewide, no minimum purchase required! Enjoy it while it lasts.

Outside of this promotion, shipping is calculated by total order weight. For US orders, rates start at $3.99 (up to 0.6 lb) and go up to $14.99 (over 5 lb). International rates vary by destination and weight.

Customs & Import Taxes

Orders over $800 (per person, per day) to certain destinations may be subject to additional customs or import taxes, which are the customer's responsibility.

Order Cancellation

Cancellation Window

Orders may be canceled within 24 hours of purchase, though this is not guaranteed — our warehouse begins processing orders quickly, so this window can be brief.

How to Cancel

Go to your account, select Orders, locate your order, and if eligible, click "Cancel Order" and confirm.

When Cancellation Is Not Allowed

An order cannot be canceled once it is already in processing status or has shipped. If no "Cancel Order" button appears, your order is already being processed.

After the Cancellation Window

Once an order has moved past the cancellation window, it can no longer be canceled. We recommend starting a return instead once the item arrives.

Returns & Refunds

Return Eligibility

Returns are currently only available for orders shipped within the US. International orders are not eligible for return.

Return Window

You have 7 days from delivery to start a return request, and items must be shipped back within 7 days of starting the request. For orders shipped in multiple packages, the window starts from the delivery date of the final package.

Condition Required

Items must be unworn, unwashed, with original tags attached and in original packaging, including the SKU sticker.

Items Not Eligible for Return

Beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, items from opened multi-packs, and wholesale orders cannot be returned.

We do not offer exchanges — only returns for refund.

Return Shipping

Return shipping is the customer's responsibility, unless the item arrived damaged or we made a shipping error. Shipping and handling fees are non-refundable.

Return Processing Time

Once your returned item arrives at our facility, please allow 5–7 business days for us to process it. We'll email you once processing is complete, and your refund will be issued to your original payment method. You can check refund status in your account under Orders — refunded items will show a "Refunded" label.